Privacy Policy

What personal data we collect, why we collect it, and the rights you have over it.

Last updated: June 2026

[NEEDS OWNER REVIEW] Draft policy pending review. Data-retention periods and the full list of third-party processors must be confirmed before launch.

Who we are

Experiences Trip operates experiencestrip.com from 2187 SW 1st St, Suite 1029, Miami, FL 33135, United States. We are the data controller for the personal data described in this policy.

Data we collect

We collect the information you provide when you make or request a booking, and a limited amount of technical data when you use the website.

Contact and booking details: name, email address, phone number, travel dates, number of travelers, pickup or meeting location, and any notes you add to a booking.
Transaction data: booking reference, the experience booked, and payment status.
Technical data: basic information your browser sends, used to operate and secure the site.

How we use your data

To process and manage your bookings and communicate with you about them.
To provide customer support, including over WhatsApp and email.
To operate, secure and improve the website.
To comply with legal and accounting obligations.

Cookies

We use a small number of functional cookies that are necessary for the site to work — for example, a cookie that remembers your language preference (English or Spanish). We do not use these to track you across other websites.

Payments

Payments are processed by third-party payment providers. Card data is handled directly by those PCI-compliant providers; we do not receive or store full card numbers on our servers.

Sharing your data

We share booking details only as needed to deliver your experience — for example, with the operator providing a tour or transfer — and with service providers that help us run the site and process payments. We do not sell your personal data.

Data retention

We keep your personal data only for as long as needed to provide our services and to meet legal and accounting obligations. [NEEDS OWNER REVIEW: confirm specific retention periods.]

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the processing of your personal data, and to object to certain uses. These include rights under the EU/UK GDPR and the California Consumer Privacy Act (CCPA).

To exercise any of these rights, contact us at info@experiencestrip.com.

International transfers

Because we operate from the United States and deliver services in the Dominican Republic, your data may be processed in those countries. We take reasonable steps to protect it wherever it is processed.

Contact

For any privacy question or request, write to info@experiencestrip.com.